Complaints and returns

Place and method of filing:

Written to: MSCOSMETICS, ul. Lotników 15D / 20, 87-100, Torun
Mail to email: shop@oulacnails.eu

When picking up the package, check that the package has not been tampered with or damaged. If the consignment carries traces of infringement / damage - the protocol should be prepared in the presence of the courier. Complaints regarding mechanical damage caused during the parcel shipment will only be considered on the basis of the written complaint protocol with the person delivering the parcel / courier.


WARNING! At the time of picking up the goods the buyer is obliged to check the parcel! This is necessary if you are claiming a carrier.

In case of nonconformity of the product / defect of the product, in order to make a complaint:

- notify the seller of this nonconformity / defect of the product by email or telephone. Non-conformity of the goods with the order should be reported within max. 7 days from the date of collection.

After you have settled the details of the complaint with our complaint department, please send the shipment according to the instructions from the Oulac Nails complaint department.

PRINTING PRINT

1. Customer Data (filled in by Customer)

First name and last name……………………………………………………………………………..

Postcode ........................... .. Town ............................................. Phone .................................... E-mail ..... .................................................. ........ ... ..

Date of filing the complaint ......................

2. Information about the subject of the complaint (completed by the customer) Product .................................................................................................

Date and place of purchase .......................................... ................................ ...................

Purchase price * (VAT invoice or receipt number) ....................................... ...............................

Product defects (please replace) ... ........................................... ....................................... ................................. ............................................................ ................... ................................. ........................................................................ ...

3. Fill in if you buy UV gel or hybrid varnish (filled in by the customer)
- UV Gel / Hybrid Varnish ............................................ .................................................. ...
- Curing Method: UV Lamp / Led Lamp * / Power - ........................................
- Curing time * .............................................................................. ......
- Natural tile / Tips / template * ............................................................... ....
- No wash / wash Cleaner between layers * ..................... ....
- In addition: acid / acid free primer / base gel / nothing imposed ... ............ ... ..................... .................................................. .................................................. ...................

4. Requesting the advertiser (completed by the customer)
Due to the above, pursuant to the Act of 23 April 1 964 the Civil Code I demand:
• exchange of goods for new * (Article561 § 1)
• Free repair of goods * (Article 561 § 1)
• reduction of the price of goods by the amount of ........................................................................... .................................................. .......... (in words …………………………………………………….................. ............................................... ....) Zł.
Please return the amount to your account ......... ........................................ ............................................ .................. ........................................................................ ....................... ......... ...

/ OR by post to my address * (Article560 §1)
• I give up my contract and ask for a refund of the price of the goods ... ..................................... .................... .......................................................................................... .................................................................................................................. ... ........... ............ * (Article560 §)

Seller Reseller Notification - complaint decision

Date of receipt of the complaint ....................................... ..

The person accepting the complaint .....................................

Point of sale data ... .............................................. .................................................. ... ... ............................................... .................................................. ........................................

5. Complaint has been accepted / rejected: for the following reasons: ................................................................................ ................................ ...................................................

Legal basis: SETTING FROM d. July 27, 2002 About specific terms of consumer sales and the amendment of the Civil Code (Journal of Laws No. 141, item 1176). Please complete the complaint form carefully. A form filled out incorrectly or illegibly will not be considered.

Signature of the person accepting the complaint .............................................. .

Customer's signature …....................................

Place and date: …............................................. ..........................

FORM FOR DUE FROM CONTRACT

(This form must be completed and returned only if you wish to withdraw from the contract)

ADDRESS DATA:


ADDRESS TO REFUND:


E-MAIL CONTACT:


TEL. CONTACT:


ACCOUNT NUMBER:

I / We hereby notify (*) of my / our withdrawal from the sale contract of the following products (*), the delivery contract for the following products (*), the contract for the performance of the following service (*) Services (*)

DATE OF CONTRACTING (*) / RECEIVING (*):


ADDRESS OF THE CONSUMER (s):


SIGNATURE OF THE CONSUMER (s):


DATE:


(*) Delete where not applicable.